I’m going to start this review with the obvious: this website looks nice! It has that professional appeal that makes you think: “This is the kind of CV writing service that I want to hire.” The visuals are great. They captured my entire attention. It took me a minute before I realized: the content at this website is not that great. They don’t offer enough services and they don’t clarify exactly what the customer should expect.
Since this review was heavily requested by my readers, I decided to give the service a try. Read on to find out what results I got.
Table of Contents
This company only offers CV services. They require you to upload your CV, and they will assign a writer to improve it. A cover letter is only available in a package with a Career Evolution and Executive Priority CV. They can give you a free CV critique. I used that service. I requested a critique on my CV, and they gave me solid points on what improvements it could use. After that, I ordered a CV to see if the writer could make those improvements.
I would prefer a service that delivers different types of packages, and a few additional services. Job applicants nowadays need more than a CV. Most would also need a LinkedIn profile, cover letter, thank-you and follow-up letters, and some interview guidance. I strongly encourage Top CV to add more services to its list. With so many writers in its team, it certainly has the capacity to do so.
Prices, Discounts and Special Features
The prices are reasonable, but it’s not the most affordable service out there. If you want a Professional Growth CV, you’ll pay £99. The company allows you to pay in three installments, but keep in mind that you’re paying a more expensive price that way. Since you’re paying this money within a few days, installments are not that convenient.
A Career Evolution CV (the package includes a cover letter) costs £129, and Executive Priority package costs £219.
There aren’t any special features or discounts. The website has a nice blog with basic tips for job applicants. That’s something I always appreciate. However, they don’t provide samples, so you can’t know what to expect from the writers.
Writer Certifications and Service Guarantees
TopCV claims to have 1200+ writers in its team. They cover over 65 industries. This service aims towards relevance. This means that if you want a CV for the aviation industry, they will assign a writer who’s an expert in that niche. That’s a big promise, but the online reputation of this company shows that the writers truly deliver expert-level content most of the time.
As for the policies, there’s a 60-day interview guarantee. If you don’t get an interview within 60 days of receiving the CV, they will write it again for free. However, this policy is valid only for the more expensive packages. If you just need an entry-level CV, you don’t get an interview guarantee.
Quality of the Ordered Product
I got a decent CV from TopCV.co.uk. It wasn’t the best CV I’ve received for this price range, but it was good enough to send as part of a job application. The writer followed all instructions. She was available during the process. She even contacted me herself to verify some info.
It was a basic CV that still managed to get your attention. The writer was successful at highlighting priorities and writing with a readable ton.
The only thing that worried me was the deadline. Let’s get to that point.
Meeting of Deadlines
You don’t get an option to choose a deadline at this website. Throughout the content, you read that “the process typically takes one to two weeks.” Let’s get something straight: two weeks is too long for a simple CV. It’s exactly how long my writer took to write it. I contacted her to ask when the content would be ready, and she said “soon.” After a week, I asked again, and my writer said she was still working on it.
My writer was very kind and helpful. It’s the company’s policies I have a problem with. With over 1200 writers in its team, they can surely be faster and more effective. I got the impression that my writer was working on multiple orders, so she had to delay mine.
TopCV is not a bad CV writing service. In my experience, it’s above the average in terms of quality. However, for the amount of money it requires for a CV, it should offer better protection to its customers. I would prefer faster delivery, too.
Users Top CV Reviews
A detailed account of customer service and received products. Spoiler: Stay away.
If you’re like me, your process will likely start by making use of their free CV review. This review has a lot of good feedback, so you’ll feel confident about proceeding to purchase.
When you do, you will be greeted by a small questionnaire to help your writer get a better insight into your goals and aspirations. A few days later, you’ll receive the first draft of your documents. You’ll excitedly open them, and the excitement will turn to ashes in your mouth. The documents you received are full of lies (claiming you worked on things you never worked on), your bullet-points have been turned into paragraphs without changing grammar, and the documents contain multiple large grammatical errors like “minimized […] by more than 50%”, “understand how it serve videos” or “resolved ideas to team members”. It will also quickly become apparent that your writer has no knowledge of your industry, using keywords in contexts where they don’t belong of mis-spelling commonly used words, such as changing “code” for a programmer to “codes”.
Taken aback, you’ll start spending time crafting your feedback, asking detailed questions on why the writer made certain choices and correcting linguistic errors and liesWhat you get back is a convoluted way of saying: Don’t worry about language, it’s fine. And the lies “have been set accordingly to your targeted position that would lead towards your targeted role.” Didn’t understand that sentence on the first read-through? Me neither.
You’ll start to lose confidence in the product and proceed to contact customer support with your concerns, and desire to request a refund to which you are legally entitled. Their response is to send you to 2 other writers before being willing to process any kind of refund, one of which sends you a document where even the bullet-points are misaligned, and another completely ignores all instructions and feedback you give them.
Eventually, you keep nagging them with more than 20 emails in a month’s time, and they concede to give you a 50% refund, citing that their terms of service state no refunds will be allowed. (Last I checked law always supersedes terms of service, but they refuse to budge, abusing the fact that legal fees would be more expensive than the refund.)
The customer service of this company is extremely bad, and if you’re unlucky like me, the documents you get out will be worse than the CV you started with.
Please be careful with this company and read the negative reviews. You will see that most of them complain about the exact same thing.
You couldn’t pay me to have to deal with this company again.
Do not use them
This company does not have industry expertise and produce CVs and cover letters that are unusable and so generic. Do not waste your money and learn from my mistake.
They took my original CV and clamped it together with some random sentences. Steaming garbage full of grammatical errors and senseless, soulless, and unconvincing watered-down paragraphs. I prefer my original CV. AVOID THIS SCAM!
I used this service as I required a rewrite after 10 yrs of not using a CV.
What came back was appalling, unformatted, outdated rubbish!
Customer service is even worse, told me it was a service and as such could not give me a refund as they had delivered the service!!!
Crooks! Avoid !!!
Worst service in the world
It was a copy and paste service.
I prefer my previous CV made by myself. Don’t waste your money
Waste of Money
If I could give reverse stars I would… I’ll copy my email to the company below as I’ve just written to them. I knew that the whole submit your CV for review will always come back with your CV is crap, you need to re-do it but I wanted to get mine re-done as I’m changing industries and couldn’t be bothered updating and reformatting it. I didn’t realise that you don’t speak to your ‘writer’, you have to fill out a form so they just merge your CV with what you put in the form. The first copy I received back mentioned about being competent in all things Epidemiology… at no point do I mention I’m an Epidemiologist as I’m not. They said I developed a program which I didn’t, I worked for the company that developed the program. I could go on.
My email to them…
I’m not sure how I can speak to someone who manages the work at Top CV but I would like to speak with someone in charge. I’m not happy with the progress of the CV re-write so far.
As you can see by the first pass of feedback I have given, it took me hours to do. I expected to be blown away with an amazing, succinct, incredible CV which I was not. The writer said I was well versed in Epidemiology… at no point have I mentioned I’m an Epidemiologist as I’m not. Feedback was not listened to properly either… I have no idea why my ‘current’ role is written like I no longer work there… I did mention that in feedback. I also said that the Super Able Mind position is a separate position outside of my own business and that I never developed any programs, I worked for the company… and what is written for what I did there doesn’t make any sense.
My current role starts with ‘communicated with people’… that just sounds dull and not compelling at all.
I’d either like a proper professional CV that’s done better than I could do it, seeing as though I’m paying professionals and you told me how ‘bad’ my original CV was, or my money back.
I don’t have the energy to go through the next round of the CV today, but on skimming over it, it’s not great. I also expected to have a phone conversation with the person writing my CV, not a form online and emails back and forward.
Do. Not. Use.
Stay away. Scam. It will be a waste of money. They simply take your CV and lump it together. Make spelling mistakes and grammatical errors everywhere.
Oh god, what utter shite. I am fuming. What a revolting company. Do NOT use. Very poor writing. Very poor experience. I don’t even think the “writer” read my CV? Replete with errors. I should have known better! Absolutely revolting company. I hope they burn in a covid-19 inferno.
Preying on the vulnerable for commercial gain
If you have recently lost your job due to COVID and are finding it hard to secure interviews, you might be tempted to submit your CV for a free review by TopCV/Top Resume, but be warned as this is a thinly veiled sales tactic.
You will receive damning feedback (I’ve discovered most of the ‘facts’ they state are fabricated – and they simply don’t care about the recipients state of mind) so you feel compelled to have them write you a new CV.
As part of an ongoing investigation, my team purchased a number of their top packages and requested the 48 hour rush service on each occasion. Each notification informed us we would be ‘matched’ with their best writer who would ‘work with me’.
Be aware that their writers are American, use American English when writing, don’t have knowledge of your profession (one writer even admitted to using Wikipedia to learn about the industry), don’t understand LinkedIn algorithms, and can’t spell or grammar check.
When run through a recruitment ATS (applicant tracking system), the original CV review submitted to them showed the person had 16 years senior leadership experience, one of the rewritten CVs (which cost £270) showed they had only 3 years experience at junior level.
One writer said they thought it best not show the person had built two £multi-million start ups as it might put recruiters off.
Every attempt to receive new drafts from each writer has failed.
The next step of this investigation will be to find evidence their writers are producing fake 5-star reviews as part of their workload because I have yet to speak to anyone who has received anything from them that is of any value whatsoever.
This full story, complete with evidence, will be published by a leading business publication in November. With luck that might save a few vulnerable people from parting with their cash. They should be ashamed of themselves.
The free cv review is to entice you to pay for one of their cv writing packages.
In my case their free cv review said I used “managed” and “prepared” too many times. So I checked how many times. I used “managed” only once and “prepared” wasnt used at all in my cv.
They provided generic feedback about formatting and generic summary from their software.
I corrected the minor formatting inconsistency and replaced “managed” with a more active word. So what little came back from their free cv review has been dealt with myself without paying top cv
Poor CV Writing company
Poor quality of return. Poor liaison with client. Paid for the mid level service and in my opinion was not worth the money. Standard online layout, very bad formatting, spelling mistakes etc etc. Really wanted to ask for my money back.
Same here,they sent me a horrible first draft.
Ten they promised me a new writer.
After 3 claims they just stoped writing back.
Bad bad experience so far.
After just getting the free appraisal of my CV and wondering if they always just send a generic response basically saying your CV is rubbish, I decided to do some research. After reading these reviews I’m glad I didn’t pay them anything! I’d be wary of what they tell you, I’m told my CV is good.
DO NOT PURCHASE ANY PACKAGE FROM THIS COMPANY
It’s just really sad, that they don’t care about their reputation, they exsist to steal. This company will defraud and deceive customers. In my case, I paid £99, which was the cheapest package. I sent my CV over for them to have a read & review (as requested), only for the writer to accuse me of not sending full information such as my D.O.B, education and career history. All information was apparent on my CV, but my writer did not care enough to read my CV at all, they did not even have the decency or patience to go through it thoroughly, which was the 1st red flag. I actually thought I was corresponding with a robot at one point, it was that bad. The 1st draft was very poor & when I had confronted them about it, they did NOTHING. In fact, that’s where it all ended, they stopped emailing back and forth with me & they would disconnect the phone calls when i rang. They stole from me; they didn’t complete my CV, actually they did not even start it, they stopped all forms of communication. They do not offer a professional service and they are not responsible at all, There is no pride in customer service or loyalty with TOPCV, they are thieves.
FRAUD.. Do not waste your money
This company has in effect stolen my money. I paid £165 for a CV and a covering letter and sent my original CV as a starting point.
I could not believe what they sent back, it was full of spelling mistakes and grammatical errors and was so bad I believe a non English speaker had tried to construct it. After a lengthy complaint process they offered me a 30% refund….when I refused they stopped all contact.
This company in my opinion is set up by fraudsters and will just take your money with nothing in return. I am currently trying to get my hard earned money back through the financial ombudsman. I would suggest that you go elsewhere if you want to get a quality CV.
I had the worst service ever i could get. After i paid for the CV writing i got a message saying that they will get in touch with me and i should get first draft in one week.
No one contacted me other than the forms i filled initially and i get first draft which was totally generic and was obvious the writer didn’t understate the nature of the job and its deliverable and achievements. I marked up the draft sent it to them but no response for days.
I threatened them for cancellation and refund then they started talking to me. They promised a new writer and a better service. total lie. Now its been more than an additional week and now one even contacted me.
Low quality write up and not reliable at all. My fees are still in limbo.
If there was zero star, I would have given zero star.
Terrible…Terrible…please, stay away. I paid for executive CV writing and Linkedin. The CV was not only mediocre. I wish I had read the previous ratings. It was terrible!!! The language was poor. I am unsure perhaps, they got non-english speakers to write it. They promised to rewrite the CV but never got back. Its been over 21days and my money was not refunded. This is a terrible one. Please, stay away
AUGUST 19, 2020 AT 10:21
I really wish i had read these reviews before i proceeded with this company!
They have sent one draft, it was horrendous and literally cut my current CV in half. I have provided feedback and yet to hear back, and this has happened 3 times. The expiry revision date has now passed and i am so disappointed and upset with the money time spent.
Still not answered my questions about when they are doing my LinkedIn profile.
Can I just not pay the next two instalments?
Abysmal service, avoid at all costs!
AUGUST 4Also caught by the
Also caught by the scam of a service. All the above comments are reflective of my experience. One draft of a poorly written CV laced with spelling and grammatical errors and despite plenty of feedback from me and assurances from “Katie” no second draft as time ran out. This service was advertised on LinkedIn- do not get caught like I did as you’re wasting your money
JULY 31, 2020 AT 8:43
Thanks for taking the time to leave your reviews and confirm my suspicions.
Although the headline TrustPilot score is good, an examination of the reviews themselves show a pattern: the good ones are ‘invited’, and short and generic (“They’re amazing!!!”) whereas the more critical reviews are lengthy and detailed. That discrepancy always rings alarm bells for me, and a quick search brought me to your review. Thank you for saving me £130, I owe you a metaphorical pint!
DO NOT USE THIS
DO NOT USE THIS COMPANY!!!
I have had to correct typos. They do not listen to your feedback and make you sound generic. To top it off they left huge gaps in my CV which made it look like I was doing nothing when I actually had a job. This did not go down with well with recruiters.
This is an automated
This is an automated money making machine. I paid 216 GBP for an Executive CV rewrite just to receive a mediocre document that I found so much below any reasonable standards (full of bombastic words and so disconnected from my career aspirations and intentions) that I decided it’s not even worth the time to attempt any revision to it.
On short, I got a significant better experience from a 40 GBP service. Do not waste your money.
Oh god I wish I found this before committing to top CV. Is a scam . I paid £129 and was a terrible service a big mistake from my side and they don’t offer refunds
Be aware of this company
I was about to order the £129 package, having received what looked like quality feedback from ‘Katie’. Thank you for posting the comments. I will be avoiding this company.
Awful experience. I opted for the expensive package. As the initial critique was my CV. Did not reflect all my years of experience. The CV ended up reading as if it was for a junior role.
Command of the English language was not at all sophisticated as might expect of a professional writer. Then discovered this company operates out of South Africa.
All the writer did was cut my CV in half. Provide an old fashioned cover letter, which came over as grovelling. They were supposed to rewrite the linked in profile. But, had to tell them not to proceed. As they took the money up-front it’s unlike they will refund anything.
Top CV is a fraudulent company. They have NOT delivered the goods nor have they given me my money back as requested.
Same as everyone else….it’s
Same as everyone else….it’s a scam site….was given a writer from another country that didn’t understand my industry or CV….Ended up with a awful first draft that made no sense… Full of buzz words and lies … Sent a message twice to the writer but got not response . Customer service always seems to be someone called Katie who sends a copy paste reply to any complaints….no draft 2 or 3 . They just leave the time to run out then ignore you…have taken this up with trading standards….I would hope others do too
This is a scam
This is a scam guys.very bad service and poor communication with this company.
£99 just gone down drain at a time when it is hard to save.
People @ TopCV how do you sleep?
Let me guess cushion stuffed with cash you heartless ******** ********
Must be a scam. After paying GBP 99 I was sent a link to fill an online form and forward my existing CV. They then assigned me a writer (Robert S) who sent a document that made little sense and was a mishmash between the form filled and my existing CV and a bunch of keyword thrown for no good reason. You are then supposedly given 7 days to provide your feedback and get up to two revised documents. Guess who long it took Robert to make that first revision? Exactly, 7 days and me chasing him every day for a week. Now I get no second revision and TopCV support will not reply to my emails. Again, a scam as you cannot talk to anybody and they won’t refund your money even if they clearly did not provided the advertised services.
Probably a scam or machines (not humans) are behind this service. Terrible experience so far.
Fraud and money hoarding.
Poorly qualified writers combined with pathetic customer service.
Constantly chasing my cv,No response from emails at most 1 a day,automated emails saying the same thing,top cv Customer sevice terrible ,6 days in and only received 1 draft yet you only have 10 days to get the cv complete with the writer so in my opinion I feel it’s the biggest bag of dog shit I’ve ever spent my money on.Called customer sevices again and was promised I’d have a new draft of my cv,So have I received it ? NO I HAVENT The sagar goes on.So for you out there thinking of using TopCV pile of shite think again